Tenants’ Information

Property Viewings

All our properties can be found on Rightmove so as soon as you find something you like, contact us and we will accompany you to the property. If you wish to proceed, the property will be taken off the market as soon as we have received a holding deposit and administration fee for references and credit checks. We will give you a copy of the tenancy agreement to make sure you are happy with the conditions.

Caring for your Tenants

Office Hours

Our phone lines are open 9.30am – 5pm Monday to Friday. Please call us on 01258 455501.

We are available Saturdays and evenings by appointment only.

Checking the Property

We will make regular inspections of all properties.

Maintenance

One of our real strengths is …. we love maintenance!

We will give you access to our out of hours trades contact list to make sure you are looked after should disaster strike. In office hours we aim to get a tried and trusted tradesman to you within 24 hours. We keep a detailed log of all maintenance issues to ensure that any problems are dealt with quickly and efficiently.

Out of Office Trades

Costello Lettings defines emergencies as instances involving potential threats to life or property damage, such as a boiler malfunction resulting in the loss of heat or hot water, burst pipes, or electrical supply failures. Costs incurred for non-emergency call-outs, particularly those during weekends or after-hours, may be charged to the tenant.

Electrical:

Blandford, Wimborne and surrounding villages – Portmore Electrical Ltd – 01258 458794

Bournemouth and Poole – Ace Plumbing and Heating – 01202 398665 – TP Plumbing – 07999 058767

Shaftesbury and Gillingham – John Charles – 07976 836454 – TP Plumbing – 07999 058767

Locksmith:

Blandford, Wimborne and surrounding villages – ASL Locksmith – 01258 480207

Bournemouth and Poole – Bob Baker Locksmith – 07704 657543

Shaftesbury and Gillingham – 3 County Locksmith – 01747 826311

Other

Property Maintenance – Peter Legg – 07967042092

Windows – Total Window Repair –01258 488500

End of Tenancy

We will take an inventory check and ensure the property is handed back to the Landlord in the same condition as it was handed over in. Provided there is no damage, your deposit will be returned to you.

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